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Client Services - FAQs
Here are some of the most frequently asked questions regarding sevices. If you would like to talk to a PayAmerica customer service representative, we're here to serve. 
Please call 703-556-7550
  • At what point in the payroll cycle will my payroll account be debited?
  • Do I have to change my bank or my payroll account?
  • How will I receive checks and pay stubs/earnings statements after processing, and when are employee funds available for withdrawal?
  • What happens when checks over 180 days are presented for payment?
  • How do employees get the correct routing and account number?
  • Will pre-notes be sent to validate employee bank account information?
  • How will I be notified of changes that need to be made to my employees’ direct deposit information?
  • An employee says their direct deposit has not posted, - what should I do?
  • What happens if an employee’s direct deposit is rejected by their bank?
  • What happens if an employee is paid in error or an inaccurate check is processed?
  • Who will perform the check reconciliation?
  • What is Positive Pay?
  • How can I get more information?
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